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Monthly Archives: August 2009
If this is a service-based economy, some folks are in real trouble.
It sometimes amazes how some organizations completely fail to deliver on service when it isn’t really that hard. As you might have guessed, I ran into a couple of examples today. I was home packing for a long weekend while … Continue reading
Posted in Values
Tagged communication, Disney, Disney Institute, Disneyland, Happiness, Leadership, Management by walking around, MBWA, Quality Service, storytelling, Training, Values, Walt Disney, Walt Disney World
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Some take risks, others stand out
While my good friend, jungle jeff, was taking a risk, I was standing out in the crowd. It was fascinating to watch the different approaches folks took to the ledge. Some folks just walked right out and took in the … Continue reading
Posted in Values
Tagged Chicago, Disney, Disney Institute, Disneyland, Happiness, Integrity, Leadership, Risk Taking, Road Trips, Sears Tower, storytelling, Traditions, Values, Vision, Walt Disney, Walt Disney World, Willis Building
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Chicago. Chi-town. Food. Jazz. Sports. Man, I LOVE this town.
My brother Jim loved the city. Any city. I never got that before I went to Chicago. It’s hard to put your finger on it, but there’s something in the air that makes you excited to be alive. I feel … Continue reading
Posted in Just for fun, Miscellaneous
Tagged Boston, Chi-town, Chicago, City life, Dublin, genealogy, Happiness, Portillo's, storytelling, Traditions, Values, Vision, Wrigley Field
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Lessons learned in Joliet.
I came to Joliet to present a Disney Institute program, but, as usual, I learned at least much as those in attendance. We stayed at TownePlace Suites Joliet South. They taught me some lessons about service. When I arrived to … Continue reading
Posted in Just for fun, Service
Tagged Disney, Disney Institute, Happiness, Joliet IL, Joliet Junior College, Restaurants, Sandwiches, Service, storytelling, Vision
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Disney is not the only place with a beautiful setting
As I pulled in to the parking lot for Building T at Joliet Junior College, this is the first living being I encountered. Right next to the road leading to the parking lot two deer grazed, unconcerned with the passing … Continue reading
Posted in Leadership, Values, Walt
Tagged Campus, communication, Disney, Disney Institute, Disneyland, Environment, EPCOT, Happiness, Joliet Junior College, Leadership, Quality Service, Setting, storytelling, Traditions, Values, Walt Disney, Walt Disney World
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What do you do when you discover what you say is not what you do?
Sound confusing? Let me explain. One of the wonderful things about being a front-line Guest Service Manager at Walt Disney World® Resort is the opportunity to lead young people on internships through the Disney College Program. It is hard not … Continue reading
Posted in Leadership, Mike's Story, Values
Tagged BA, Change, Change resistance, College Degrees, Commencement, commitment, communication, Disney, Disney College Program, Disney Institute, Feedback is a gift, Hypocrisy, Integrity, Leadership, Magna Cum Laude, MBA, Roy O. Disney, Saint Leo University, Saint Leo University Center of Online Learning, storytelling, Traditions, Training, Values, Vision, Walt Disney, Walt Disney World
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Where was I? Oh yes, on the way to "Nawlins".
A chance to go to a Superbowl game, visit my sister in TN, sightseeing in New Orleans, and a visit the U.S. Space & Rocket Center® in Huntsville. What could go wrong? The trip started off well. We has maps … Continue reading
Posted in Mike's Story, Values
Tagged AL, Audubon Zoo, Challenger, Chicago Bears, communication, Cotton Blossom, Family, Happiness, Hippos, Huntsville, Judy Resnik, NASA, New England Patriots, New Orleans, Riverboats, Road Trips, Saturn V, storytelling, Super Bowl XX, Traditions, U.S. Space & Rocket Center®, Vacations, Values, Vision
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Super Bowl XX. Another road trip. More memories. Some unexpected twists.
Jan 26, 1986. New Orleans, LA. The Superdome. And I had tickets. A chance to make memories. It wasn’t easy being a Patriots fan in the early ’80′s. There was this black cloud of doom that always seemed to hang … Continue reading
Posted in Mike's Story, Values
Tagged Athletes, Change, Chicago Bears, commitment, Disney, Disney Institute, Family, Football, Happiness, Miami Dolphins, New Orleans, NFL, Road Trips, Social Networking, Steve Grogan, storytelling, Super Bowl XX, Tony Eason, Traditions, Values, Vision, Walt Disney, Walt Disney World
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Carpe Diem. What's it really mean?
Carpe diem quam minimum credula postero –Horace (65 BCE – 27 CE) Literally the Latin translates to “seize the day and place no trust in tomorrow.” This is an unusual application of the latin word carpe by Horace. Carpe is … Continue reading
Posted in Mike's Story, Values
Tagged Abraham Lincoln, Carpe Diem, Change, Change resistance, commitment, communication, Disney, Disney Institute, Equal Rights, Happiness, Hedonism, Horace, Integrity, Leadership, Lincoln, Lincoln Museum, Optimism, Philosophy, Regrets, Springfield IL, storytelling, Traditions, Training, Values, Vision, Walt Disney
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