Monthly Archives: June 2010

What's the worst thing that could happen?

What’s wrong with that question? It’s the last sentence in this article in today’s Wall Street Journal. As CEO Hayward Remade BP, Safety, Cost Drives Clashed – WSJ.com. It was the key question to ask according BP’s internal report on … Continue reading

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That can't be good.

If I actually ate airline food, this would have me worried. Really worried. FDA report reveals airline food could pose health threat – USATODAY.com. Despite one or two mishaps (a certain chili dog incident comes to mind), I always buy … Continue reading

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"The quality will out." – Walt Disney

Walt believed that policy would hang on after him. And it did. For a long time. Then we lost our way. Some folks didn’t understand what Walt meant. Roy E. Disney, Walt’s nephew did. He helped us find our way … Continue reading

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Can a 2-inch turtle stop a 747?

Turns out not only can it stop a 747, it can embarrass an entire airline. Didn’t they read Aesop’s fables? Those tortoises are pretty smart. Beat the hare, you know. I know, there are rules to keep us safe. But … Continue reading

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Where's Waldo meets Social Media: Where in the world is Mike

A colleague introduced me to an intriguing new smartphone app: Foursquare. It allows you to “check in” at various locations from your smart phone. Businesses can name their location and, get this, offer special deals to those who check in … Continue reading

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What does it take to convince a leader like Bob Iger?

Everybody loves a parade. A parade? Yup. A parade led Iger to re-think the direction he would take as the new CEO of The Walt Disney Company. Bob saw the parade differently. And his ideas got bigger. What should you … Continue reading

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There oughta be a law!

Oh that’s right, there is a law. But it doesn’t apply to international flights. Virgin Atlantic passengers held on tarmac for four hours – USATODAY.com. “It’s not our fault” was the essence of Virgin’s statement. Although they did apologize “for … Continue reading

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What made Bob Iger decide Disney needed Pixar?

What is the secret behind Pixar’s unprecedented string of hits? What did Roy E Disney think about the decision to stop making traditional animated films? It’s all in here. The Pixar Story: A Leslie Iwerks Film. Worth watching. Walt would … Continue reading

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Tuesday's are under-rated!

Lots of songs out there about Mondays,Sundays, Saturdays,and TGIF. What’s wrong with Tuesdays? They’re as good as any other day. And they have some great songs. Like this one: Ah. 45′s. Before there were music videos, there were 45′s. And … Continue reading

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The Optimist's Creed

I came across this on Tania Tytherleigh’s blog. What caught my eye is the date: it was originally published in 1912 by Christian D Larson in a book titled “Your forces and how to use them” Amazing, isn’t it? Not … Continue reading

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