Recent Comments
Meta
Monthly Archives: December 2010
That's not a Disney point
I guess they take Jay-walking seriously? SPOKANE, Washington – Residents in Spokane Washington received an unpleasant gesture from a street sign as they crossed the street.A crosswalk light displayed an image that looked the middle finger, rather than a hand … Continue reading
Posted in Just for fun, Signs
Tagged Business, Finger (gesture), Middle finger, Pedestrian, Pedestrian crossing, Spokane Washington, United States, Washington
Comments Off
There's an app for that
No kidding. Apps, many of which cost just 99 cents each, have also spawned a cottage industry with thousands of developers, established software vendors and start-ups focused on churning out mobile programs. Gartner estimates that global app sales will total … Continue reading
Posted in Change, Miscellaneous
Tagged Android, AngryBirds, Apple, Change, Change resistance, communication, Gartner, Google, IPhone, Mike Reardon, Mobile phone, My Phone, Social Media, Social Networking, Unconventional thinking, Vision
Comments Off
How can you stand the heat?
I moved to Florida in 1989. That is one of the most common questions we’ve been asked over the years. How can I stand the heat? This picture is the best answer to that question. NEW YORK (TheStreet) — Holiday … Continue reading
Posted in Mike's Story, Travel
Tagged Airport, Blizzard, East Coast, New York, New York City, Newark Liberty International Airport, Snow, TheStreet, Travel, Weather, Winter
Comments Off
INSANITY
Doing the same thing over and over and expecting a different result. Which means that making New Years Resolutions is nuts. And there is data to prove it. Quirkology Nearly half (48%) of those who make resolutions do not expect … Continue reading
Posted in Change, Inspiration, Walt
Tagged Change, Change Institute, Change resistance, commitment, New Year, New Year's resolution, Unconventional thinking, Values, Walt Disney
Comments Off
The theory and practice of the learning organization
Why would any organization not want to be a learning organization? According to Peter Senge learning organizations are: …organizations where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are … Continue reading
Posted in Change, Values
Tagged Carpe Diem, Change, Change resistance, commitment, Knowledge Management, Learning, Learning Organization, Peter Senge, Unconventional thinking, Values
Comments Off
Quality Service is no accident
Quality Service requires leaders who get “it” And communicate “it” clearly to everyone in the organization Everyone seems to recognize “it” You’ll hear coworkers and leaders described in terms of “it” They get “it”or they don’t get “it” But I … Continue reading
Posted in Leadership, Service, So What?, Values
Tagged Cruise line, Cruise ship, Disney, Holland America Line, Leadership, MS Westerdam, Quality Service, Tourism, Training, Values, Walt Disney, Walt Disney World
Comments Off
I simply remember my favorite things
And then I don’t feel so bad The food service. And, of course, the Crew of the Westerdam You can dream, create, design and build the most wonderful place in the world, but it takes people to make the dream … Continue reading
Posted in Values
Tagged Holland America, Holland America Line, Leadership, Magic Kingdom, MS Westerdam, Quality Service, Values, Vision, Walt Disney, Walt Disney Company, Westerdam
Comments Off
Yes I like Pina Coladas
And Baked Alaska. And Monkeying around. Each post this week has been, light-hearted with musical overtones. Today, we disembark the Westerdam and head for home and return to our daily routine. Our week aboard has been nothing short of fabulous. … Continue reading
Posted in Service, Travel
Tagged Cruise, Holland America, Quality Service, Travel, vacation, Westerdam
Comments Off
Stormy weather
I could tell you the seas were a bit rough today. But it seems more convincing to show you. Cruise Director’s “3 O’clock parade” question : “Where does the water in the pool come from? ” Answer: “The ocean. We … Continue reading
Posted in Just for fun, Travel
Tagged Cruise, humor, rough seas, Travel, vacation, Westerdam
Comments Off
Sunrise, sunset
Swiftly flow the years. Time flies when you’re having fun. We must be having a blast! Just Sayin’
Posted in Just for fun, Travel
Tagged Cruise, Happiness, Holland America, Marriage, Travel, vacation, Westerdam
Comments Off
