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Daily Archives: July 20, 2011
Rules aren’t made to be broken
And that’s why they’re barriers to good service. Which is why I found this Harvard Business Review article so interesting. Rules are comfort food for management. When something goes terribly wrong, the first response is to add more rules and … Continue reading
Posted in Leadership, Service
Tagged Accountability, Business, Customer, Customer service, Employee engagement, Employment, Harvard Business Review, Human resources, Leadership, postaday2011
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