Recent Comments
Meta
Category Archives: Service
Open Mike: Speaking of attention to detail
I went to the inaugural game at JetBlue Park Better known as Fenway Park South The playing field precisely duplicates the quirky dimensions of Fenway Park in Boston. There is a ‘Green Monstah’ in left field. The concessions serve ‘Fenway Franks’. … Continue reading
Posted in Attention to detail, Inspiration, MLB, Storytelling, Walt
Tagged Attention to detail, Baseball, Boston, Boston Red Sox, Details, Fenway Park, Fenway Park South, jetBlue Park, Mike Reardon, Quality Service, South Dakota, Vision, Walt Disney
Comments Off
Open Mike: Can an oil change exceed your expectations?
An oil change seems pretty straightforward, doesn’t it? Drain the old oil. Put in new oil. Get ‘em in and out on time. Doesn’t seem complicated. And doesn’t seem to be much chance to exceed expectations. Or is there? I … Continue reading
What’s wrong with this picture?
An entire bank of payphones Not one being used. Meanwhile, back at the gate. There are only two power outlets for the planeload of passengers who need to charge their phones. Mind you, they’re very nice payphones. Clean and shiny. … Continue reading
Posted in Change, Service, Technology, Travel
Tagged AC power plugs and sockets, Airports, Change, communication, Mobile phone, Payphone, postaday2012, technology, Telecommunications, Telephones, Travel
1 Comment
I suggest a new strategy R2
Let the Wookie win We remember the scene. Upon learning that wookies have been known to rip their opponents limbs off after losing, C3P0 suggests that R2D2 let the wookie win. This scene came to mind as I went through … Continue reading
Posted in Service, Storytelling, Travel
Tagged Airports, C-3PO, Chewbacca, George Lucas, John Wayne Airport, Mike Reardon, postaday2012, Quality Service, R2-D2, Star Wars, TSA, Unconventional thinking, Wookiee
1 Comment
Delays down. Lost luggage down. Bumped fliers down.
Complaints up. Huh? •There was less chance that bags went awry, with 99.7% of fliers getting bags on time. Overall, the rate of mishandled baggage fell to the lowest on record in 2011, falling to 3.39 per 1,000 passengers from … Continue reading
Charleston (S.C.) has busiest year ever in 2011 – USATODAY.com
This is one of my favorite airports. South Carolina‘s Charleston International Airport set its all-time passenger record in 2011. More than 2.5 million passengers flew through the airport last year, breaking the airport’s previous record of 2.3 million that was … Continue reading
Posted in Branding, Service, Travel
Tagged Charleston South Carolina, Mike Reardon, postaday2012, Quality Service, South Carolina, Unconventional thinking
Comments Off
I had no intention of buying chocolate
I was walking in the terminal. For exercise. Usually I just walk by the shops. Ignoring them. Sweets and treats would defeat the whole purpose of the walking, right? But I couldn’t ignore this one. It was tempting, delicious, irresistible. What … Continue reading
Posted in Mike's Story, Service, Storytelling
Tagged Aroma, Baking cookies, Chocolate, Chocolate chip cookie, communication, Mike Reardon, postaday2012, Quality Service, Travel, Unconventional thinking
Comments Off
The flight boarded right on time
And I settled into my seat thinking it was all over Just as the last few passengers were boarding, the pilot announced that we would be delayed. The vendors who serviced the flight were delayed by the weather. And we … Continue reading
Posted in Happiness, Mike's Story, Service, Storytelling, Travel
Tagged Airlines, Baby, Children, Flight attendant, Flight Delays, Florida, Infant, Kindness, Mike Reardon, Snow, storytelling, Transportation, Travel, Unconventional thinking
1 Comment
